Privacy Policy
We respect your privacy and are committed to protecting the personal and business information you share with us. This policy explains what we collect, why, and how we use it.
Last updated: May 2025
Who We Are
ForkLiftComponents.com is a B2B supplier of precision-machined forklift components, serving OEM manufacturers and aftermarket distributors worldwide. References in this policy to “we”, “us”, or “our” refer to ForkLiftComponents.com and its operating entity.
This Privacy Policy applies to personal and business data collected through this website, including via our contact form, RFQ submissions, and any direct email correspondence initiated through the Site.
We operate primarily in a B2B context. The data we collect relates mainly to business representatives acting in a professional capacity, rather than private individuals as consumers.
Information We Collect
We collect information in two ways: information you provide to us directly, and information collected automatically when you use this Site.
Information you provide directly:
- Your name and job title
- Company name, country, and industry sector
- Business email address and telephone number
- Part numbers, technical drawings, specifications, or other documents you submit with an inquiry
- Any additional information included in your inquiry or correspondence
Information collected automatically:
- IP address and approximate geographic location (country/region level)
- Browser type, operating system, and device type
- Pages visited, time spent on pages, and referring URL
- Cookie identifiers (see Section 7 for details)
How We Use Your Information
We use the information we collect for the following purposes:
Responding to Inquiries
To review your RFQ or product inquiry and provide a relevant quotation, pricing information, or technical response.
Order Management
To process and manage purchase orders, coordinate production, and arrange export documentation and delivery.
Business Communication
To follow up on outstanding inquiries, provide order updates, and maintain ongoing business correspondence.
Site Improvement
To analyse how visitors use the Site so we can improve content, navigation, and the overall user experience.
Legal & Compliance
To comply with applicable legal obligations, including export control regulations and trade documentation requirements.
Security
To detect and prevent fraudulent activity, unauthorised access, or misuse of the Site.
We do not use your information for unsolicited marketing communications. Any follow-up contact will be directly related to a submitted inquiry or active business relationship.
Legal Basis for Processing
Where applicable data protection law requires us to identify a legal basis for processing personal data, we rely on the following:
- Legitimate interests — Processing necessary to respond to business inquiries, manage supplier and customer relationships, and maintain site security, where this does not override your rights
- Contractual necessity — Processing required to fulfil or prepare for an order or supply agreement
- Legal obligation — Processing required by export controls, trade documentation regulations, or other applicable law
- Consent — Where you have provided explicit consent, such as for optional cookies (you may withdraw consent at any time)
Sharing of Information
We do not sell, rent, or trade your personal or business information to any third party. We may share information in the following limited circumstances:
- Service providers — Trusted third-party services that support our business operations (e.g. website hosting, email platforms, analytics tools). These providers are contractually bound to process data only on our behalf and in accordance with this policy.
- Logistics & freight partners — Shipping companies and customs agents, to the extent necessary to arrange export documentation and delivery of your order.
- Legal or regulatory requirements — Where we are required to disclose information by applicable law, court order, or regulatory authority.
Technical drawings, specifications, and other proprietary documents submitted with inquiries are treated as confidential. See our Confidentiality & IP page for full details.
International Data Transfers
As a globally operating business, the information you provide may be processed and stored in countries outside your own. Where such transfers occur, we take reasonable steps to ensure that your data is handled with an equivalent level of protection, consistent with applicable data protection laws.
If you are based in the European Economic Area (EEA) or United Kingdom and have concerns about international transfers of your data, please contact us for more information on the safeguards we apply.
Cookies & Tracking
This Site uses cookies — small text files stored on your device — to support basic site functionality and to help us understand how visitors use the Site.
Strictly Necessary Cookies
Required for the Site to function correctly. These cannot be disabled. They include session management and security cookies.
Analytics Cookies
Used to understand how visitors interact with the Site — pages visited, time on site, and traffic sources. Data is aggregated and anonymised where possible.
Preference Cookies
Allow the Site to remember settings or preferences to improve your experience on return visits.
No Advertising Cookies
We do not use third-party advertising or behavioural tracking cookies on this Site.
You can control or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect Site functionality.
Data Retention
We retain personal and business data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable legal obligations.
- Inquiry and quotation data where no order results: retained for up to 2 years, then securely deleted
- Order-related records (including export documentation): retained for a minimum of 7 years in accordance with trade and accounting regulations
- Website analytics data: retained in aggregated or anonymised form for up to 24 months
When data is no longer required, it is securely deleted or anonymised.
Your Rights
Depending on your location and applicable data protection law, you may have the following rights regarding your personal data:
- Access — Request a copy of the personal data we hold about you
- Rectification — Request correction of inaccurate or incomplete data
- Erasure — Request deletion of your data, subject to legal retention obligations
- Restriction — Request that we limit how we process your data in certain circumstances
- Portability — Receive your data in a structured, commonly used format where applicable
- Objection — Object to processing based on legitimate interests
- Withdrawal of consent — Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us using the details on our Contact page. We will respond within a reasonable timeframe in accordance with applicable law. We may need to verify your identity before processing a request.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last updated” date at the top of this page.
We encourage you to review this page periodically. Your continued use of the Site after any changes constitutes your acknowledgement of the updated policy.
If you have any questions about this Privacy Policy or how we handle your data, please contact us. We are happy to assist.
Questions About Your Data?
Contact our team directly — we’re happy to explain how we handle your information.